RETURNS & EXCHANGES
Thank you for choosing Premium Fitness Equipment as your trusted provider of gym equipment. We are committed to ensuring your satisfaction with your purchase and want to provide you with a clear understanding of our return and warranty policies.
Returns:
We understand that sometimes a return may be necessary. If you are not completely satisfied with your purchase, please review the following guidelines:
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Return Eligibility:
- Returns are accepted within 30 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as when it was received.
- Customized or personalized items are not eligible for return unless they are defective or damaged.
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Return Process:
- To initiate a return, please contact our customer service team at [customer service contact information]. Provide your order number, item details, and the reason for the return.
- Our customer service team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging, including all accessories and documentation.
- Clearly write the Invoice number on the outside of the package.
- Ship the item back to us using a trackable shipping method.
- Once we receive and inspect the returned item, we will process your refund, minus any applicable restocking fees or shipping charges.
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Return Shipping Costs:
- If the return is due to our error or a defective/damaged item, we will cover the return shipping costs.
- If the return is due to personal preference or a change of mind, the customer is responsible for the return shipping costs.
Warranty:
We stand behind the quality of our products and offer warranties to protect your investment. Please review the following information regarding our warranty coverage:
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Warranty Period:
- Each product may have a different warranty period. The specific warranty period for your item can be found on the product page or in the product documentation.
- The warranty period starts from the date of delivery.
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Warranty Coverage:
- Our warranty covers manufacturing defects and faults that occur under normal use.
- It does not cover damage caused by misuse, improper assembly, neglect, accidents, or unauthorized modifications.
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Warranty Process:
- If you encounter an issue covered by the warranty, please contact our customer service team immediately.
- Provide your order number, item details, and a clear description of the issue.
- Our customer service team will guide you through the warranty claim process and provide further instructions.
- Depending on the nature of the issue, we may offer repair, replacement, or a refund at our discretion.
Please note that warranty claims may require proof of purchase, such as an order confirmation or receipt.
If you have any questions or need further assistance regarding our return or warranty policies, please don't hesitate to contact our customer service team. We are here to help and ensure that you have a positive experience with Premium Fitness Equipment
Premium Fitness Equipment reserves the right to modify this Return and Warranty Policy at any time. Please refer to the most recent version on our website for the latest information.
FITOUT EXPERTS 10 YEARS EXPERIENCE
3D GYM DESIGN SERVICE
Introducing our cutting-edge 3D Gym Design Service! We understand the importance of visualizing your fitness facility before it becomes a reality. That's why we offer a comprehensive 3D design service that allows you to envision your gym in stunning detail.
Our skilled team of designers will work closely with you to create a lifelike, immersive 3D representation of your gym space. Using state-of-the-art software, we'll bring your vision to life, incorporating the layout, equipment, and design elements you desire. This interactive experience enables you to explore different configurations, test equipment placements, and assess the overall flow of your gym.
SOME OF OUR FITOUT CUSTOMERS
EQUIPMENT OPTIONS
FREQUENTLY ASKED QUESTIONS
When planning a gym fit-out, it's important to consider factors such as the available space, target audience, budget, desired equipment and amenities, safety requirements, and aesthetic preferences.
The duration of a gym fit-out can vary depending on the size of the facility and the complexity of the project. It may take anywhere from a few weeks to a few months, considering the design, procurement, delivery, installation, and any necessary approvals.
Yes, we offer design services as part of our gym fit-out solutions. Our team of experts can help you create a customized layout, select equipment, and create a visually appealing and functional gym space. We can also offer 3D mock up and high quality render mock ups.
Yes, we offer professional installation services as part of our gym fit-out solutions. Our experienced technicians will ensure that the equipment is installed correctly and safely, minimizing any downtime for your facility.
Absolutely. We understand the importance of regular maintenance to keep your gym equipment in optimal condition thats why we work alongside, Gymtechs Services a professional team of trained technicians with 10 years experience in the fitness industry. They can provide scheduled maintenance services to ensure the longevity and performance of your equipment.
Certainly. We can guide you in selecting appropriate gym flooring based on factors such as durability, shock absorption, noise reduction, and aesthetics to create a safe and comfortable workout environment.
We offer a number of flexible payment & finance options to suit your needs.
We currently have multiple & flexible 'buy now pay later' options available, and we are always looking to add more to increase the flexibility of payments for our customers. A few of our options include:
- Humm
- Zip Pay
- Zip Money
- Afterpay
- Latitude Pay
- Grenke
Grenke is a great option for anyone looking to finance their personal training studio or commercial gym fit out or set up. With Grenke, you can finance amount between $500 up to $100k for your commercial gym fitout or commercial fitness equipment
FACILITIES WE COVER
Enquire about fitout options